Curriculum vitae

Senior Product Designer

Smile ID, Nairobi. Full-time

• Sole product designer for Africa's leading identity verification, fraud detection, AML and KYC compliance platform serving banks and fintechs across 50+ markets; owned design from discovery and problem framing through implementation and QA.
• Owned four workstreams end to end and handed all four over engineering-ready: the AML Monitoring redesign, the v12 mobile capture SDKs, Smile Secure, and the Smile Links web-to-mobile handoff.
• Designed the v12 KYC capture experience across the iOS, React Native, Expo and Flutter SDKs, resolving dense state, permission and edge-case logic while adding multi-language support and visual guidance for varied literacy levels; the SDK line contributes the majority of total verification volume.
• Redesigned AML Monitoring from the API schema up, translating a complex compliance workflow into a ranked matched-persons table and a drawer-based investigation flow, delivered as working HTML and fully wired Figma prototypes.
• Built the platform's design foundations: a three-tier design token system, a colour-blind-safe capture state framework, and AA-corrected data table standards adopted across the product.

Senior Product Designer

Microsoft. Consultant

• Core member of the People AI Experience and Accessibility team at Microsoft, shaping generative AI UX and inclusive patterns for enterprise productivity surfaces.
• Partnered with cross-functional teams on AI interaction patterns that balanced user trust, transparency and usefulness.

Senior UX Designer and Design Team Lead

Burn Manufacturing. Consultant

• Led and managed a four-person product design team: direction, critiques and mentoring across web and mobile.
• Cut customer support calls 30% with a customer app that offers self-service payment reminders and options.
• Reduced sign-up time 20% across five markets by streamlining field-agent onboarding.
• Owned UX and UI across all platforms and set UX practice with engineering, delivering the company's first customer app.

Senior UX/UI Designer

Andela. Consultant

• Increased learner retention 10% and accessibility compliance 25% by applying inclusive design and WCAG guidelines with the Great Minds team.
• Reduced task completion time 25% through clearer calls to action, a simpler UI and continuous testing with active learners.
• Expanded access for learners with disabilities using assistive technologies (NVDA, JAWS).

UX/UI Designer and Design Team Lead

Kocela Limited, Nairobi. Full-time

• Led the design team at a product strategy consultancy serving startups, corporates and NGOs across Kenya, Uganda, Tanzania and Rwanda.
• Tendepay: drove UX strategy, IA and UI for a merchant super-app, scaling it to 1,120+ businesses and 100K+ users with Ksh 2M in monthly recurring revenue (five times MRR growth in year one).
• Lifted development velocity 40% by front-loading a design system and cut rework about 30% through early technical feasibility reviews.
• KCB Goal Account: designed goal-based savings for a Tier-1 bank live across five markets, cutting goal-related support inquiries 20% through self-service design.
• Delivered 40% product adoption gains for Vooma and Tendepay within six months by grounding design in multi-market user research.

Creative Designer

Rama Group of Companies

• Produced 70+ digital and print campaign assets that contributed to a 20% revenue increase for the real estate arm.
• Grew the digital following 17% through a data-driven content strategy and led a CSR programme that lifted employee participation four times.

Creative Designer

Catholic University of Eastern Africa

• Designed marketing and event collateral for university communications across campus and digital channels.

Applied Computer Science

Daystar University

Executive Education

Harvard University

• Understanding Customer Needs; Systematic Approaches to Policy Design

Product Masterclass: How to Build Digital Products

Product School

Certified Network Security Specialist (CNSS)

ICSI, UK